What our Customers say...
Water Damage Testimonials
Having your bathroom totally out of commission, especially one’s only bathroom, is a very nerve wracking situation to deal with and that’s what I was faced with recently. SERVPRO was contacted and the response was quick and professional and so thorough and a total stress reliever for me. I’m so grateful to the people at SERVPRO, most especially Kevin the Supervisor and Fae the project coordinator, who took a chaotic situation and turned it around with the precision of a well oiled machine. Thank you!
They came in a day or too after the kitchen sink overflowed due to a Moen faucet w/sensor. They mitigated with fans and dehumidifiers. The were very attentive to our questions, needs and detail. After the insurance company adjusters came out work progressed rapidly. They had to remove insulation and carpeting from the basement. They cleaned up any mess they made. They also removed all kitchen cabinets and took the floors to the subfloor.
Special thanks to Raphael, Juan,Julio and Kevin Chambers for your dedication and attention to detail.
See Google review here.
After a pipe suddenly burst in our home, SERVPRO was there the next day. Wally was very professional, understanding and answered all my questions. He had a detailed plan and timeline for when and how SERVPRO would start and end their restoration. Javier and Justan are the men that did a phenomenal job boxing our items safely and gently. They gave us time- step by step- to take anything personal or important that we might need. We felt safe with them working in our house even when we weren’t home. We were always updating at the begin and end of their day and it was always clean! Going through this process hasn’t been easy but Javier, Justan and Wally have been exceptional and I’d love to work with them again for the unpack.
Thank you guys again. The Foleys appreciate it.
See Google review here.
They had a rather quick response time after a flood we had. They had the proper equipment to vacuum up all of the water and left equipment to dry the affected areas. They were great following up after the flood to make sure the areas were dried out.
See Google review here.
We had a great experience working with Crew Chief Eddie, Project Manager Kevin and their team after a toilet pipe leaked in our ceiling. The leak had been going on for a long time but we had no idea because of the unknown three layers of ceiling we had in one of the rooms- which caused quite a bit of mold and a lot of stress! Kevin, Eddie and the rest of the team were extremely knowledgeable, professional and did an amazing job tearing up our ceiling, bathroom floor (which had several layers of tile & cement) and especially removing the mold. We were extremely impressed with how clean they left the house after quite a bit of demo.
We can't thank them enough for their thorough work, expertise and professionalism.
See Google review here.
Our washing machine flooded our kitchen and basement, leading us to call SERVPRO for emergency services on a Saturday afternoon. It took a few hours for the crew to be available, but they did arrive with the tools needed to mitigate the immediate mess and leave 10 industrial fans and 2 dehumidifiers to attempt drying until they'd return during normal business hours. I appreciated that they called their manager to check before removing baseboards to look for water damage...
Read FULL Google Review here.
Water damage is devastating. Until it has happened to you, you have no idea the amount of effort it will take just to get back to where you were just before it happened! This team swept in, immediately scoped out the entire situation, put together a remediation plan and got to work. They removed carpet, walls, installed fans, dehumidifiers etc...On schedule the Team returned 3 days later to complete the job. All in, I would say we had 3 people working hard for 1-full [i.e. 24 man hours] day to ensure our home didn't have any long-term issues from the pipe that let go. Thank you! Thank you! Wally and the SERVPRO Team!!!!
Our washing machine flooded our kitchen and basement, leading us to call SERVPRO for emergency services on a Saturday afternoon. It took a few hours for the crew to be available, but they did arrive with the tools needed to mitigate the immediate mess and leave 10 industrial fans and 2 dehumidifiers to attempt drying until they'd return during normal business hours. I appreciated that they called their manager to check before removing baseboards to look for water damage.
On Tuesday, SERVPRO's program manager Julius Rivera visited for a few hours while our insurance adjuster was onsite. It was helpful for them to review the damage together and formulate a plan for demolition. Julius estimated 7-8 business days and that was accurate until the scope expanded a little bit as they progressed. We were happy with Julius's response to our questions and he even took our call on his day off... To Read Full Yelp Review Click Here
Will Holts, Mark S and Nate B were fantastic in cleaning up the horrible mess in my basement after the sump pumps failed. They explained everything, answered all my questions thoroughly, were very professional, and did a great job.
I went away to Florida to see my granddaughter, and when I came home my life was flipped upside down. I must have left my bathroom sink running lightly, the water was everywhere. I immediately called SERVPRO of Shrewsbury/Westborough and they responded within the hour. They did an incredible job and made sure they left my home very clean before leaving each day. They exceeded my expectation and then some, I highly recommend their services to anyone in need. Thank you so much SERVPRO!
After finding out my roof has been leaking into my attic on top of all my belongings and memories, I called SERVPRO and they were here fast. Having the security of SERVPRO by my side was great they listened to all my needs, and they even restored my old baby pictures and family memorabilia I had stored away. SERVPRO has truly saved my home! Thank you so much!
Our home had a flooding problem a few weeks ago while I was working at the hospital.
I wanted to tell you that Miguel, and Javier were amazing. The work they have done here was incredible and that all the guys that worked with Miguel and Javier were courteous, polite and so helpful. They should all get a medal.They never stopped working! I never knew about this Company until our insurance agent recommended them after the flood. I will highly recommend your company in the future.
I had a water damage in my home last month. I called SERVPRO and right away they made me feel better as they are very aware of the stress these events cause. They were so patient with my questions and comforting when I wondered if things whatever return back to normal. They had to dispose of lots of stuff from the basement that was destroyed from the water and it was very hard for me. Miguel and Franky were so sweet and they were also very professional. I can say without hesitation that I recommend the SERVPRO team for life's unexpected experiences.
I just wanted to send you a note that I am very pleased with your services and immediate response time. Denice was in charge and she was amazing! The water damage in our home was cleaned up in time for our daughter's 7th birthday party!! Please add me to your list of references as I would be happy to give you a good reference. Thank you again for all your help!
Our neighbors recommend that we use SERVPRO after finding a water leak in our finished basement. They showed up immediately to begin the drying process. The damaged area in our basement was back to normal within a couple of days. Everyone we spoke and worked with was polite, professional and on the ball. We would definitely use SERVPRO's services again.