First I would like to thank Mike in particular, and both Renee and Fae for the excellent customer service and personal attention. From the professional appraisal, to the work scheduling, the process was always customer focused. The communication was timely, accurate, and followed through.

On the service end; Kyle and Juan were the benchmark for technical professionalism and excellence. Their work was focused not on just satisfying the customer, but in exceeding my expectations. They went above and beyond- ensuring that they provided the best possible outcome. Their experience and commitment were clearly evident. I will be recommending SERVPRO Worcester services to everyone I know with present or future needs.

Thanks to all the team for the best experience.

Kevin and Javier were excellent! Very detailed, attentive and professional in a stressful situation.

See Google review here.

When I first called SERVPRO I was in so much distress, but when I heard Madyson on the phone she reassured me that everything will be taken care of to my satisfaction and she had all of SERVPRO team behind her to help me. With her kind words I was comforted with amazing customer service. Madyson passed me along to Courtney, who worked hard t help me with the insurance, and getting a crew to my home quickly. When the crew showed up I couldn't of imagined a better crew. Colin the crew chief, was compassionate and empathetic to my situation. and so loving to my dog. The production manager Wally, was very honest, right to the point and got the job done immediately. Courtney introduced me to the rebuild coordinator Donna, she was fabulous!! Not only did she get a rebuild team to my home quickly, but her reassuring words on the phone made me feel as if I wasn't alone. Lastly the rebuild manager Andy, he turned my home into something wonderful. Not only is he a great guy but his construction crew was amazing, making jokes and laughing with me making me feel like as if I am in there SERVPRO family. 

Thank you so much SERVPRO for everything. I made the right choice with SERVPRO Shrewsbury/Westborough

The staff at SERVPRO was amazing!! Everyone I dealt with in the difficult ordeal has been wonderful. Colin came out and explained to me thoroughly the problem and the solution. His work was spotless when he left and he was fabulous with my dogs!! Thank you Colin and the staff at SERVPRO!!

When we discovered mold during our remodeling project, all construction had to stop until the mold was eliminated. SERVPRO of Shrewsbury/Westborough stepped in and immediately took care of the mold. SERVPRO was extremely professional and reliable.

We would like to take this opportunity to thank the SERVPRO of Shrewsbury/Westborough team for their non-stop commitment to getting our home back to normal as quickly as possible. It was so scary when we discovered that there was mold in our son’s room. Thank you for always being accessible and making it seem as if we were the only people you were working for. The Office staff was so caring and the crews were fantastic!

I recently used your company for water and mold removal from my residence. The supervisor was quick in responding to calls and had the crews on the job when promised. The work performed was done quickly and there was no mess left over for me or my wife to clean up.

 Ralph and I wanted to let you know how much we appreciate the accommodating and professional assistance from SERVPRO and mold was discovered in our home when we were trying to sell it. Your crew came in and remove the mold and made sure it was properly contained. Each step of the way we were informed of what was going on and Wally always had time for questions. It is so refreshing to see that there are still service companies that take the word 'service' seriously. We highly recommend SERVPRO anytime!