Recent Posts

Keeping It Dry: Mold and Moisture Control Tips for Your Commercial Space

3/13/2024 (Permalink)

Hey there, business owners and property managers! Dealing with mold issues in commercial buildings can be a real headache. But fear not, because your friendly SERVPRO® team is here with some down-to-earth tips to help you keep things dry and mold-free.

1. Know Your Enemy: Mold Loves Moisture

Mold is like that unwanted guest who overstays their welcome if you let them. And what does it love? Moisture. So, your first line of defense is to identify and fix any leaks pronto. Regularly check for water stains, funky odors, or damp spots – these are red flags signaling mold might be lurking.

2. Ventilate Like a Pro

Proper ventilation is key to battling moisture. Make sure your HVAC system is doing its job efficiently, and consider using dehumidifiers in areas prone to dampness. Good airflow is your secret weapon against mold, so let the air circulate freely!

3. Clean Regularly, But Don't Forget the Nooks

Regular cleaning is a no-brainer, but make sure you're not missing the hidden spots. Mold loves to play hide-and-seek in dark corners and neglected spaces. Don't let it win! Regularly inspect those out-of-sight areas and tackle any signs of mold head-on.

4. Monitor Humidity Levels

High humidity creates a cozy home for mold. Invest in a hygrometer to keep tabs on indoor humidity levels. Aim for 30-50% – that's the sweet spot where mold struggles to thrive.

5. Educate Your Team

Knowledge is power! Train your staff to report any water leaks or moldy discoveries promptly. Early detection can save you from a full-blown mold invasion.

6. Bring in the Pros

When in doubt, don't hesitate to call in the experts. SERVPRO of Shrewsbury/Westborough is here 24/7 to assess the situation, develop a game plan, and kick that mold to the curb.

In conclusion, keeping mold and moisture in check is all about staying vigilant and taking proactive steps. Your commercial space should be a mold-free zone, and with these tips, you'll be well on your way to a dry and healthy environment. Stay dry, stay mold-free!

Frozen Pipes and Water Damage: Everything You Need to Know

2/14/2024 (Permalink)

Standing water in a basement. Don’t hesitate to give our SERVPRO of Shrewsbury/Westborough a call today!

As temperatures drop during the winter months, the risk of frozen pipes in homes significantly increases. While frozen pipes might seem like a mere inconvenience, they can lead to severe water damage if not addressed promptly. Understanding the causes, signs, prevention, and necessary steps to take in the event of frozen pipes is crucial to safeguarding your home.

Causes of Frozen Pipes

Pipes tend to freeze when exposed to extremely low temperatures, especially in unheated or poorly insulated areas of the house such as attics, basements, crawl spaces, and exterior walls. 

When temperatures plummet below freezing, the water inside pipes can freeze and expand, causing pressure to build up and potentially lead to pipe bursts. Poorly insulated pipes are more susceptible to freezing. Lack of insulation in vulnerable areas leaves pipes exposed to harsh outdoor temperatures. Another common cause includes gaps or cracks in walls, foundations, or around pipes' entry points that can expose them to cold air. This increases the likelihood of freezing.

Signs of Frozen Pipes

Identifying frozen pipes early can prevent potential water damage. Look out for these signs:

  • Frost on Visible Pipes: Visible pipes in unheated areas might have frost on their exterior, indicating freezing.
  • No Water Flow: If faucets produce little to no water or only a trickle, it could indicate frozen pipes.
  • Unusual Odors: An odd smell could be due to a blockage in the pipes caused by freezing.

Prevention Tips

Taking preventive measures can significantly reduce the risk of frozen pipes.

  • Properly insulate pipes in vulnerable areas using pipe sleeves, heat tape, or foam insulation.
  • Keep the thermostat at a consistent temperature, even during cold nights. Allow warm air to circulate pipes by opening cabinet doors.
  • Allowing faucets to drip can relieve pressure buildup in the pipes and prevent freezing.
  • Seal gaps or cracks in walls, windows, and foundations to prevent cold air from reaching pipes.

Dealing with Frozen Pipes

If you suspect frozen pipes, take immediate action:

  1. Keep Faucets Open
  2. Apply Heat
  3. Call a Professional

In conclusion, preventing frozen pipes through insulation, adequate heating, and vigilance is key to avoiding potential water damage in your home during winter. Being proactive and knowing how to identify and address frozen pipes can save you from costly repairs and the hassle of dealing with water damage emergencies. Remember, in severe situations, seeking professional assistance is always advisable to ensure your home is protected. Don’t hesitate to give our SERVPRO of Shrewsbury/Westborough a call today!

A 9-Step Guide to Creating a Home Inventory for Storm Insurance Claims

1/3/2024 (Permalink)

Crew packing truck for a storm damage job. This home inventory guide helps you make the process of storm insurance claims easier and more efficient.

Storms can strike without a moment’s notice, leaving behind damaged property, shattered belongings, and a sense of loss. A complete home inventory can be a game-changer when it comes to making insurance claims. Simplifying this seemingly daunting task, we offer a comprehensive 9-step guide to preparing a home inventory for storm insurance claims.

1. Don’t Wait for the Storm

Begin by committing to the process. Completing a home inventory may not be the most exciting task, but having one when a storm hits can significantly lessen the headache of insurance claims.

2. Room by Room Approach

Break the task down room by room. Cataloging your possessions will become a lot more manageable, and most importantly, ensuring nothing gets overlooked.

3. Describe Each Item

For each item, jot down a description, its purchase date, value, and location in your home. Include model/serial numbers for electronics and appliances.

4. Back it up with Proof

Wherever possible, include supporting documents like sales receipts, purchase contracts, and appraisals with your inventory.

5. Snap Away

Take photographs of your possessions. Close-ups of unique or valuable objects help demonstrate their quality and condition.

6. Video Footage

An easy and efficient way to document your belongings is to take a walking tour of your house while videoing and describing the contents.

7: Update

It's crucial to keep your home inventory updated. Add new acquisitions straight away and remove items that you no longer own.

8. Secure Your Inventory

Store a physical copy of your inventory outside of your home and a digital copy in a secure cloud storage. This ensures your inventory will not be lost even if your property is severely damaged.

9. Share With Your Insurance Agent

Share your home inventory with your insurance agent. This not only accelerates the claim process but also helps ensure you have adequate coverage for your possessions.

At SERVPRO of Shrewsbury/Westborough, your disaster recovery journey is our mission, but we believe in empowering homeowners to be prepared even before disaster strikes. This home inventory guide helps you be a step ahead in the face of adversity and makes the process of storm insurance claims easier and more efficient. For professional cleanup and restoration after a storm, remember that our SERVPRO® team is just a phone call away. We restore not just homes, but peace of mind.

Why You Should Choose an IICRC Certified Restoration Company for Fire Damage Restoration

11/16/2023 (Permalink)

Team members standing in front of a green SERVPRO van. Safety is our top priority.

Dealing with the aftermath of a fire in your home or business is a stressful and overwhelming experience. While there are many restoration companies to choose from, it's essential to understand the significance of selecting an IICRC-certified restoration company for fire damage cleanup and restoration. In this blog, we'll explore why IICRC certification matters and how it can make a world of difference during this challenging time.

Expertise and Training

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a globally recognized organization that sets industry standards for cleaning, inspection, and restoration. When you choose an IICRC-certified restoration company, you're selecting professionals who have undergone rigorous training and education to meet these standards. This ensures that they have the knowledge and expertise to handle fire damage restoration effectively.

Adherence to Industry Standards

IICRC certification is not a one-time achievement. Certified professionals are required to stay current with the latest industry trends and techniques through ongoing education and training. By choosing an IICRC-certified company, you can be confident that the restoration team is up-to-date with the most effective and safest methods for fire damage cleanup and restoration.

Proper Equipment and Technology

IICRC-certified companies are equipped with state-of-the-art tools and technology. This ensures that they can provide efficient and thorough fire damage cleanup and restoration services. From water extraction and structural drying to smoke and soot removal, certified professionals have access to the right equipment to get the job done effectively.

Health and Safety

Fire damage restoration is not just about property and belongings; it's also about your health and safety. Certified professionals are well-versed in safety protocols and have the necessary protective gear to ensure that the restoration process is safe for both your family and their team.

Comprehensive Services

IICRC-certified restoration companies offer a wide range of services beyond fire damage cleanup and restoration. They can handle water damage, mold remediation, and other related issues. Choosing a certified company means you have access to a one-stop solution for all your restoration needs.

Thorough Assessment and Documentation

Certified professionals perform a comprehensive assessment of the fire damage and document the entire process. This documentation is essential for insurance claims and ensures a transparent and well-documented restoration process.

Why Choose SERVPRO® of Shrewsbury/Westborough?

SERVPRO® is a trusted IICRC-certified restoration company with a long history of providing top-notch fire damage cleanup and restoration services. Here's why you should choose us:

Extensive Experience

With decades of experience, SERVPRO® has successfully restored countless properties after fire damage. Our technicians are highly trained and certified to handle complex restoration projects.

Cutting-Edge Equipment

We use the latest technology and equipment to ensure that your property is restored to its pre-fire condition efficiently and effectively.

Ongoing Training

Our team stays up-to-date with industry best practices through continuous training and education. This commitment to ongoing learning guarantees that we offer the most advanced and safe restoration methods.

Safety First

Safety is our top priority. We follow strict safety protocols and have the necessary protective gear to ensure that the restoration process is safe for everyone involved.

Comprehensive Services

SERVPRO® offers a wide range of services, including water damage restoration, mold remediation, and more. This comprehensive approach saves you time and ensures a seamless restoration process.

Selecting an IICRC-certified restoration company for fire damage cleanup and restoration is a decision that can make a significant difference in the outcome of your restoration project. The expertise, training, adherence to industry standards, equipment, and commitment to safety are just a few reasons why IICRC certification matters. When you choose a trusted name like SERVPRO® of Shrewsbury/Westborough, you're choosing a partner dedicated to restoring your property and your peace of mind.

How to Prevent and Remove Mold in Carpets

11/9/2023 (Permalink)

If you've been facing mold issues in your carpets, you're not alone. The humid New England climate can create a perfect environment for mold growth, and it's crucial to tackle this issue promptly to protect your home and loved ones. In this blog, your local SERVPRO® team is here to guide you on how to effectively remove and prevent mold in your carpets.

Why Mold in Carpets Is a Concern

Mold is more than just an unsightly problem – it can pose serious risks and compromise the structural integrity of your home. In Shrewsbury, the combination of humidity and dampness can create an ideal breeding ground for mold spores, especially in areas with poor ventilation or water damage.

Step 1: Identify the Problem

Before you can tackle mold in your carpets, you need to identify the affected areas. Look for signs like musty odors, discoloration, or visible mold growth. Don't forget to inspect areas prone to moisture, such as basements, bathrooms, and rooms with inadequate ventilation.

Step 2: Gather Your Supplies

To effectively remove mold from your carpets, you'll need the following supplies:

  • Gloves
  • Face mask
  • A vacuum cleaner with a HEPA filter
  • Carpet cleaner
  • Scrub brush
  • Baking soda
  • White vinegar
  • Hydrogen peroxide
  • Fans or dehumidifiers

Step 3: Remove Mold from Carpets

Here's a step-by-step guide to removing mold from your carpets:

  1. Put on your gloves and face mask to protect yourself from mold spores.
  2. Vacuum the affected area with a vacuum cleaner equipped with a HEPA filter to capture mold spores.
  3. Mix equal parts white vinegar and water in a spray bottle. Spray the affected area and let it sit for about 10 minutes.
  4. Scrub the moldy area gently with a scrub brush.
  5. Rinse the area with clean water and blot it dry with a clean towel.
  6. If the mold persists, consider using a mixture of hydrogen peroxide and water (1:1) and follow the same process as with the vinegar solution.
  7. Sprinkle baking soda over the treated area and leave it overnight to absorb any remaining moisture and odors.
  8. Vacuum up the baking soda the next day.

Step 4: Prevent Mold Growth

Preventing mold in your carpets is as important as removing it. Here are some tips to keep mold at bay:

  1. Maintain good indoor ventilation by using exhaust fans, opening windows, and using dehumidifiers.
  2. Repair any water leaks or damage promptly.
  3. Ensure your carpets are clean and dry. Vacuum regularly, especially in high-traffic areas.
  4. Avoid over-watering indoor plants near carpets.
  5. Consider using mold-resistant carpet padding if replacing your carpet.

While the DIY methods mentioned above can be effective for minor mold issues, it's important to consult with a professional mold remediation service like SERVPRO® of Shrewsbury/Westborough for extensive or recurring mold problems. We have the expertise and equipment to handle mold issues effectively, ensuring a healthy living environment for you and your loved ones. Don't hesitate to contact SERVPRO® for all your mold remediation needs in Shrewsbury and the surrounding areas. Stay mold-free and enjoy a fresh home!

Mold 101: Understanding Mold Growth, Risks, and Remediation

10/14/2023 (Permalink)

Mold is a common concern for homeowners in this humid New England climate, but understanding its growth, risks, and proper remediation is key to maintaining a healthy home. In this blog, we'll delve into the basics of mold to help you protect your property and your loved ones.

Understanding Mold Growth

What is Mold?

Mold is a type of fungus that thrives in damp, humid conditions. It reproduces by producing tiny spores that are invisible to the naked eye and can be carried by air, water, or even on clothing.

Common Mold Types in Shrewsbury

In our area, common molds include Aspergillus, Penicillium, Cladosporium, and the notorious Stachybotrys (often referred to as "black mold").

Ideal Conditions for Mold Growth

Mold loves moisture and warmth. In Shrewsbury's humid summers and rainy seasons, it can quickly become a problem in homes, especially in basements, bathrooms, and attics.

Property Damage

Mold can also damage your home's structure and belongings. It can weaken building materials, stain surfaces, and destroy personal items.

Mold Remediation and Prevention

Identifying Mold

If you suspect mold in your home, look for visible signs like discoloration, a musty odor, or water damage. Professional mold inspections can provide a comprehensive assessment.

Mold Removal

Proper mold removal involves containing the affected area, removing contaminated materials, and cleaning and disinfecting surfaces. DIY solutions are not recommended, as they may worsen the problem.

Preventing Mold

To prevent mold growth, keep your home well-ventilated, maintain low humidity levels, fix leaks promptly, and use dehumidifiers if necessary. Regularly clean and maintain your HVAC system and consider mold-resistant products for high-risk areas.

Why Choose SERVPRO® for Mold Remediation in Shrewsbury

Our Shrewsbury-based team is intimately familiar with the local climate and the unique mold challenges it presents. SERVPRO® employs state-of-the-art equipment and proven techniques for safe and effective mold remediation. Our technicians are IICRC certified and trained to handle mold infestations with precision and care.

Mold management in Shrewsbury, MA, is a critical aspect of homeownership. Understanding the basics of mold growth, its associated risks, and the importance of professional mold remediation is key to maintaining a clean and safe living environment. If you suspect mold in your home, don't hesitate to contact SERVPRO® of Shrewsbury/Westborough for prompt and expert assistance. We're here to help you keep your home mold-free and your family healthy.

Give Your Home a Seasonal Tune-up!

4/24/2023 (Permalink)

Give Your Home a Seasonal Tune-up! Routine maintenance can help prevent the common sources of fire and water damage in homes and businesses.

Local SERVPRO® franchise professional says routine maintenance can help prevent the common sources of fire and water damage in homes and businesses

Shrewsbury, MA (Grassroots Newswire) April 2023 - Spring is the perfect time to assess the maintenance of your home after the long, cold, brutal winter months. A checklist from the National Center for Healthy Housing (NCHS) outlines what it takes to help ensure your home is healthy – such as keeping it dry, clean, well-ventilated, free from contaminants, pest-free, safe, and well-maintained.

As the disaster remediation specialists at SERVPRO know, unexpected issues can quickly turn your dream home into a nightmare. “While we specialize in cleanup, restoration, and construction after a fire or water loss, we think it’s even more important to do what you can to help prevent these losses in the first place,” says Donny McKendall of SERVPRO of Shrewsbury/Westborough. “Routine and effective maintenance will help you meet all these healthy home criteria and serves as one of your best defenses against the curveballs that can be thrown at your home.”

While catastrophic events like storm-related wind, water, and hail damage are usually covered by most standard homeowner’s insurance policies, many maintenance-related claims are not – such as leaks over time or mold from lack of ventilation.1 So, on top of suffering a loss to property, there is a good chance the property owner will be on the hook for the entire cost of remediation and repairs.

To help pinpoint common areas of concern for routine home maintenance, the NCHH developed a Healthy Homes Maintenance Checklist

“We deal with the consequences of unfortunate disasters that negatively impact the lives of property owners every day,” says McKendall. “The routine and simple spring maintenance tasks on this checklist can help minimize the types of hazards we specialize in remediating, and they can preempt many of the bigger problems that can cause significant damage to your property.”


  • Clean dryer vents and screens.
  • Check electrical equipment for damaged cords.
  • Test all ground fault circuit interrupters.

Water and Mold

  • Clean downspouts and gutters and ensure they direct water away from your home.
  • Look for damaged or failing waterproofing, often caused by storms, such as lifting shingles, loose siding, or leaks around doors and windows.
  • Test your sump pump, including the check valve. Clear out floor drains.
  • Check hoses for leaks under sinks and on your water heater, washer, and refrigerator water dispenser.

“As a leader in fire and water cleanup and restoration services, SERVPRO understands that there are some things we simply can’t control,” says Rick Isaacson, CEO of SERVPRO Industries, LLC. “The weather is certainly one of those things. In spring, storms may bring flooding rain, lightning-sparked fires, and high winds, all of which can wreak havoc on homes and businesses. That’s why it’s important to take control where we can. Performing timely spring maintenance could be one small step to helping prevent a larger disaster that could permanently impact your family or property.”

SERVPRO specializes in disaster cleaning, restoration, and construction services, helping to remediate damage, making it “Like it never even happened” for both commercial and residential customers.


For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, construction, mold mitigation, biohazard, and pathogen remediation. SERVPRO’s professional services network of more than 2,000 individually owned and operated franchises spans the United States and Canada, responding to property damage emergencies large and small – from million-square-foot commercial facilities to individual homes. When disaster strikes, homeowners, business owners, and major insurance companies alike rely on SERVPRO to help make it “Like it never even happened.”

SERVPRO Urges Southborough Property Owners to Focus on Disaster Readiness as Spring Approaches

2/23/2023 (Permalink)

BE prepared in advance before disaster strikes text over  storm photo and SERVPRO logo Focus on Disaster Readiness as Spring Approaches

Property damage remediation specialist says the importance of advance planning grows as severe weather and climate events become more frequent

Southborough, MA (Grassroots Newswire) February 9, 2023 - Since Fall 2022, the United States has experienced extreme weather from coast to coast ranging from major rain and flood events to hurricanes and tornadoes to extreme freezing conditions including a “once in a generation blizzard.” As catastrophic weather events impact property owners more frequently, it magnifies the need for disaster readiness ahead of this spring’s storm season.

The National Centers for Environmental Information (NCEI), part of the National Oceanic and Atmospheric Administration (NOAA), reports that from 1980-2022, there were, on average, 7.9 “billion-dollar” events each year. In 2021, there were 20 “billion-dollar” weather or climate disaster events, and 2022 delivered another 18 – each year more than doubling the previous multi-year average.1

“These statistics are revealing,” says Donny McKendall of SERVPRO® of Shrewsbury/Westborough, “but not surprising to businesses like SERVPRO who specialize in disaster response and remediation. SERVPRO franchise owners experience the real-life impact of events like these as home and business owners reach out for help after flooding, fire, wind, and other natural disasters wreak havoc on their properties. That’s why we continue to emphasize the importance of preparing in advance before disaster strikes.”

Because spring weather can be particularly unpredictable, McKendall urges property owners in the Southborough area to take advantage of state, federal and other online resources now to prepare for a possible severe weather event. The Centers for Disease Control (CDC) offers tips here2 for preparing an emergency kit to have on hand. The Federal Emergency Management Agency (FEMA) offers an emergency preparedness checklist here3, and more ideas and tools are available from sources like the Red Cross, the AARP, and others.

According to Rick Isaacson, CEO of SERVPRO Industries, LLC, the number of calls for help and web traffic to increased more than 300% after the most recent winter storm event in late December 2022 over the same period last year (12/22/22 – 12/28/22).

“Advance preparation might have helped some of these property owners literally weather the storm with less damage,” said Isaacson. “And for those whose homes or businesses were severely damaged or destroyed in spite of efforts to avoid damage, advance preparation would mean that critical papers, contact numbers, insurance information, and recovery plans would be close at hand. Time spent improving your disaster readiness is time well spent.”

SERVPRO specializes in disaster cleaning, restoration, and construction services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. 





For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, construction, mold mitigation, biohazard and pathogen remediation. SERVPRO’s professional services network of more than 2,000 individually owned and operated franchises spans the United States and Canada, responding to property damage emergencies large and small – from million-square-foot commercial facilities to individual homes. When disaster strikes, homeowners, business owners and major insurance companies alike rely on SERVPRO to make it “Like it never even happened.”


Extreme Temperatures Have Led to a Record Number of Burst Pipes and Water Damage Calls

2/9/2023 (Permalink)

SERVPRO Storm Services Icon- over image of frozen pipe The SERVPRO Storm Team is Here to Help During the Current Water Damage Surge.

SERVPRO would like to remind residents and business owners that we are “Here to Help.” Serving the people of this community is our number one priority. Due to the recent frigid cold snap and wave of burst pipes/ water damage it has caused, our current call volume is at a record high. Our goal is to complete each job safely and quickly and get to the next family or business owner in need as soon as we can. To do this, the SERVPRO Storm Team has been activated, it consists of several SERVPRO franchises from different areas of the country who have stepped in to help meet demand. The SERVPRO Storm Team has deployed additional crews and equipment to the most heavily impacted areas.

Please know we are experiencing higher than normal call volumes. Calls will be addressed in the order they were received and we are working to connect you with a local storm team crew as soon as possible.

Is Your Westborough Property Protected from Freezing Pipes?

2/3/2023 (Permalink)

Close up of a frozen pipe with the wordes frozen pipes If you do find yourself facing water damage due to frozen or burst pipes SERVPRO is Here to Help®.

When faced with artic temperatures it’s important to protect your pipes from freezing. Frozen pipes can lead to a rupture and we all know even the smallest of cracks in a pipe can gush hundreds of gallons of water causing flooding, water damage, structural damage and potential mold issues. 

Quickly falling temperatures and inadequate insulation are key contributors  to frozen pipes.

The following preventative measures can help reduce your risk of frozen water pipes this winter:

  • Seal any cold air leaks. These can often be found around dryer vents, electrical wiring, dryer vents or pipes. You can use caulk or insulation to keep the cold air out.
  • Insulate your pipes. The more exposed the pipes are, the greater the risk for freezing.
  • Let it drip. Let warm water drip from a faucet.
  • Leave cabinets open to allow heat to circulate around pipes.
  • Turn off outside faucets and remove garden hoses.

Here are some tips to follow if your do freeze :

  • Open your faucets all the way to encourage water flow.
  • Make sure you know where your water shut off valve is.
  • Remove the insulation around pipes and gently heat with a hair dryer or wrap with warm soaked towels. NEVER use an open flame or blow torch to defrost your pipes!


If you  do find yourself facing water damage due to frozen or burst pipes SERVPRO is Here to Help®.
When water damage strikes, a fast response is critical. You can reach us 24/7. Day or night, Shrewsbury residents and business owners can rely on  the #1 Brand in the industry to respond immediately to your water emergency and work to make it Like it never even happened.®