Recent Community Posts

June is Pet Preparedness Month

5/31/2022 (Permalink)

Your pets are an important member of your family, so they need to be included in your family's emergency plan. To prepare for the unexpected follow these tips with your pets in mind:

  1. Make a plan.
  2. Build an emergency kit.
  3. Stay informed.

If you have a plan in place for you and your pets, you will likely encounter less difficulty, stress and worry when you need to make a decision during an emergency. If local offi cials ask you to evacuate, that means your pet should evacuate too. If you leave your pets behind, they may end up lost, injured, or worse. Many public shelters and hotels do not allow pets inside, which is why it is so important to have a plan in place ahead of time. Consider having your pet microchipped too! If you get separated, this will help you identify them.

New England SERVPRO® Owners Team Up with Red Sox

5/16/2022 (Permalink)

SERVPRO proud sponsors of the Boston Red Sox "Our SERVPRO New England team is excited to cheer the Boston Red Sox to victory alongside our community! Let's go, Red Sox!"

A group of local business owners become a Proud Partner of the Boston Red Sox

A group of SERVPRO franchise owners in northern New England is proud to announce their collective sponsorship of the Boston Red Sox for the 2022 season. The SERVPRO owner group, which is made up of more than 30 SERVPRO franchise owners, is excited to come together and partner with their beloved Red Sox, making this sponsorship one of the first of its kind for SERVPRO. 

"This new deal illustrates the SERVPRO family's love for their local communities, fellow New Englanders, and America's favorite pastime," said Jesse Mathewson, SERVPRO Marketing Team Member. 

The sponsorship is marked by two LED signs that will illuminate SERVPRO's distinctive green and orange on the first and third baselines at every home game in historic Fenway Park, home of the Red Sox. The group will also sponsor National Clean Up Day on September 17, including the pregame ceremony and in-park promotions when the Red Sox host the Kansas City Royals.

This isn't the first interaction between the Red Sox and the brand, as SERVPRO's certified restoration specialists had the honor of cleaning and sanitizing Fenway Park at the onset of the COVID-19 pandemic in 2020. 

"Being selected to assist an institution like Fenway Park, prioritizing safety above all else, following all IICRC guidelines and CDC protocols, was a privilege," Mathewson said. "Ever since that initial interaction with such a first-class organization, we knew we wanted to take the next step to making the partnership bigger."

SERVPRO's full spectrum of restoration, mitigation, construction, cleaning, and decontamination services are offered year-round, but one thing SERVPRO and the Boston Red Sox have in common is how each gears up during the Spring season. 

"Spring is the perfect time to have your residential or commercial property cleaned and sanitized by our team of certified technicians from our New England SERVPRO locations," Mathewson said. "We are proud to support the Red Sox and our local communities, not only with this sponsorship, but with any emergency or upcoming services and projects this year."

"Our SERVPRO New England team is excited to cheer the Boston Red Sox to victory alongside our community! Let's go, Red Sox!" 

SERVPRO is thrilled to announce its support of the First Responders Children’s Foundation.

10/4/2021 (Permalink)

SERVPRO, along with its more than 1,900 franchise owners across the U.S. and Canada, is proud to be able to give back

to first responders in two ways in honor of the 20th anniversary of 9/11 this summer – and beyond.

SERVPRO is thrilled to announce its support of the First Responders Children’s Foundation. FRCF does the noble work of

providing financial support to children and families who have lost a parent in the line of duty or who are enduring hardship

due to tragedy. Beyond that, FRCF funds educational programs operated by first responder organizations that benefit

children and the communities in which they live.

To launch the relationship with FRCF, SERVPRO is donating an initial $100,000 to help support FRCF’s mission.

“As CEO, I cannot overstate how proud SERVPRO is to present the Firefighter Appreciation Program or how excited we

are to announce our support of the First Responders Children’s Foundation. We applaud the foundation’s work, and we are

proud to support the children and families of first responders,” SERVPRO CEO Rick Isaacson said.

National Volunteer Week

4/8/2021 (Permalink)

Volunteer Icon, an outlineof a hand with a heart National Volunteer Week is April 18-24, 2021.

National Volunteer Week is April 18-24, 2021.

National Volunteer Week offers the opportunity for us all to celebrate, recognize, and encourage in volunteerism in our local and world community.

This year’s theme is: The Value of One, The Power of Many, which reflects on the awe-inspiring acts of kindness by millions of individuals and the magic that happens when we work together towards a common purpose.

This past year has been difficult for everyone but even in these unprecedented times we have seen people supporting family, friends, neighbors, and strangers. People have been standing up for their beliefs, and sharing insights on how to create a more just and equitable society.

The 2021 theme beautifully reflects the individual and collective efforts we have seen during the pandemic, and it sets the tone for re-imagining the next 20 years as the value of one act and the

power of many enables us to thrive together. 

COVID-19 hasn’t slowed down the need for volunteers but it has altered how and where we can donate our time.  
While COVID-19 has limited some in-person volunteering opportunities your time and talents are of great value and need. VolunteerMatch has a COVID-19 response directory by geography of current opportunities for volunteers to help remotely or on-site. You may also want to check additional remote opportunities via United Nations Volunteers, a resource dedicated solely to matching virtual volunteers to much-needed support opportunities: Visit find out more about National Volunteer Week and find out how you can make a difference.

A Salute to First Responders

4/5/2021 (Permalink)

American Flag blowing in the air SERVPRO® recognizes these and the countless other first responders in our communities for keeping our communities safe.

"When I was a boy, and I would see scary things in the news, my mother would say to me, “Look for the helpers. You will always find people who are helping.” This famous Mr. Rogers quote comes to mind when we celebrate first responders: those who arrive first on the scene of any disaster or emergency.

In the event of a disaster or emergency, there are many different agencies and people in your community who are ready to respond. Whether it is a house fire or a hurricane, we are thankful every day for these first responders.

Local fire and police departments, as well as Emergency Medical Technicians (EMTs), are often first on the scene of an emergency. In the U.S., there are more than 29,000 fire departments with 1,217,300 total firefighters, according to the U.S. Fire Administration website. The Bureau of Labor Statistics reports almost 245,040 EMTs and paramedics in total across the country. There are about 19,000 federal, state, county, and local law enforcement agencies, employing more than 875,000 fulltime sworn officers, according to the Uniformed Crime Reporting Program collected by the FBI.

When events such as natural disasters strike, different branches of the military are often a first line of response. The Army National Guard and Air National Guard, with over 354,000 soldiers, respond domestically when deployed by their state Governor, often during states of emergency from weather-related events. They can also be called upon during terrorist attacks or civil unrest or called overseas by the President of the United States. Active-duty soldiers can also be called upon for certain domestic events as well.

As a part of FEMA’s Community Emergency Response Team (CERT), these volunteers are trained to be prepared for any disasters that may affect your local area in an effort to support professional responders. CERT volunteers are trained in “basic disaster response skills such as fire safety, light search and rescue, team organization, and disaster medical operations,” according to FEMA. With more than 2,750 CERT programs, over 600,000 individuals have been trained nationwide. Teams are managed locally but supported nationally by FEMA.

SERVPRO® recognizes these and the countless other first responders in our communities for keeping our communities safe.

March Community Spotlight: The Worcester Boys & Girls Club

3/22/2021 (Permalink)

Man and woman outside of Boys Club front doors with boxes and bags of food for donation We can all play a role in helping our community stay safe and healthy through the support of organizations like the Boys and Girls Club of Worcester.

Worcester, MA March, 2021 –The Boys & Girls Club of Worcester is dedicated to helping youth in our community, especially those in great need. For many of the children and families the club services life before the pandemic was challenging but now it is even more so.

In the past year the Boys & Girls Club has been working hard to meet a series of unique challenges. They were proud to designated by the Department of Early Education and Care as an emergency care site, providing childcare for the children of first responders, hospital personnel and essential workers. As a  Learning Division, they provide children with on-sight technology for remote learning and support their Licensed School Age program.  In addition to childcare and education support, the Club works to provide their kids and families with the resources needed to address food insecurities they may be facing in these unprecedented times.

We at SERVPRO know we can all play a role in helping our community stay safe and healthy through the support of organizations such as The Boys and Girls Club of Worcester. This month we were proud to donate to their food pantry and look forward to offering our continued support in the future. We encourage you to consider helping however you can.

Here is a current The Boys & Girls Club Of Worcester Food Pantry Wish List Week Of Winter 2021

  • Household Cleaning Items
  • Dish Detergent
  • Laundry Detergent
  • Tissues, Napkins Or Paper Towels
  • Toothpaste, Floss & Mouth Wash
  • Men’s Hygiene Body Wash Products & Shaving Cream
  • Jelly Or Fluff
  • Soup Kid Friendly Flavors   Chicken & Stars  Or Chicken Noodle
  • Instant Potatoes
  • Boxed Instant Meal Kits (Pizza Or Tacos)
  • Canned Fruit Or Fruit Cups
  • Pancake Mix & Syrup
  • Kids Canned Meals (Ravioli & Beef A Roni)
  • Mayo , Oil, Salad Dressing, Ketchup & Mustard
  • Variety Of Pasta, Parmesan Cheese And Sauce
  • Powder Drink Mix (Ice Tea Or Lemonade )
  • Biscuit Baking Mix, Flour And Sugar
  • Baking Items (Muffin Mix, Cake Mix, Frosting Or Brownies)
  • First Aid Supplies

For more information supporting the Food Pantry please visit:

Interested in other ways you can show support for the Boys & Girls Club of Worcester? Please visit:

The Dreaded FLU SEASON

1/6/2021 (Permalink)

Influenza (flu) is a contagious respiratory illness caused by influenza viruses. It can cause mild to severe illness. Serious outcomes of a flu infection can result in hospitalization or death, according to the American Red Cross.

Seasonal flu in the United States occurs in the fall and winter months. While influenza viruses circulate year-round, most of the time flu activity peaks between December and February, but activity can last as late as May.

Flu viruses are spread by droplets made when people with the flu cough, sneeze, or talk. These droplets can land in the mouths or noses of people nearby or be inhaled into their lungs.

Healthy habits to help prevent the flu include getting vaccinated, avoiding close contact with others, staying at home when you're sick, covering your mouth and nose, washing your hands, avoiding touching your eyes, nose, and mouth, and practicing other good health habits.

Stay informed about public health recommendations related to the flu by visiting the CDC website.

National Influenza Vaccination Week

12/7/2020 (Permalink)

There's still time to get your flu shot. We all #FightFlu There's still time to get your flu shot. We all #FightFlu

DECEMBER 6-12, 2020: National Influenza Vaccination Week

Starting in 2005, the Center for Disease Control (CDC) established the National Influenza Vaccination Week to highlight the importance of continuing flu vaccination throughout the holiday season and beyond.

During the 2018-2019 flu season, the CDC estimates the flu caused 49 million flu-related illnesses (more than the combined populations of Texas and Florida), 960,000 flu hospitalizations (more than the number of staffed hospital beds in the United States), and 79,000 deaths (more than the average number of people who attend the Super Bowl each year.)

If you’ve already gotten the flu this season, you should still get vaccinated to protect yourself against other strands of the flu. People with a high risk of complications from the flu include young children, pregnant women, people with certain chronic health conditions, and people over the age of 65. Get a flu shot today to protect yourself and your loved ones.

There is still time to #SleeveUp and get vaccinated!
Find a vaccination location near you: icon

4 Ways You Can Help During COVID-19- A Holiday Guide

11/12/2020 (Permalink)

These are unique times. This year has been filled with new physical, social and financial challenges. As we enter the holiday season, many of us are finding ourselves wanting to join together, to help our neighbors and communities. We also find ourselves wondering how to do that in the current COVID-19 environment while still maintaining social distancing.

Here are 4 Ways You Can Help During COVID-19:

  1. Donate Blood
    Right now, there is a critical need for blood. The American National Red Cross urgently needs blood donors to maintain a sufficient and stable blood supply.

    Healthy donors can schedule an appointment here:–covid-19–and-blood-donation.html

  2. Local Food Bank Donations
    Local Food Pantries are in need of healthy food donations & financial support to meet the increasing demand for providing emergency food boxes, drive-thru pantries, and long-term support to help feed people in response to COVID-19. 

    For information on donating to local food pantries visit:
  1. Support Local Business
    Social media can be a powerful tool-utilizing your own communities of influence can be a valuable support to small businesses. Share stories, post about a fundraising drive, and write reviews for local restaurants and retailers. Neighborhood Facebook pages have a become a particularly helpful way for people to call out their favorite small businesses in town to support. Give back in whatever way you can-share information on social media, shop local, tip or buy gift cards. These will all help your community of small businesses.

Check out our blog to learn more about supporting local business:

  1. Online and On-site Volunteer Opportunities
    While COVID-19 has limited some in-person volunteering opportunities your time and talents are of great value and need. VolunteerMatch has a COVID-19 response directory by geography of current opportunities for volunteers to help remotely or on-site. You may also want to check additional remote opportunities via United Nations Volunteers, a resource dedicated solely to matching virtual volunteers to much-needed support opportunities:

Your friends at SERVPRO of Shrewsbury/Westborough wish you a safe and happy Thanksgiving and holiday season.

October Is Breast Cancer Awareness Month – How Will You Join the Cause?

10/13/2020 (Permalink)

Pink Breast Cancer Awarness Ribbon SERVPRO of Shrewsbury/Westborough Urges You to Keep Fighing!

Breast Cancer Awareness Month  is an annual international health campaign organized by major breast cancer charities every October to increase awareness and raise funds for research, prevention, diagnosis, treatment and ultimately to find a cure. The campaign also offers information and support to those affected by breast cancer.

At some point in our lives most of us will be touched by cancer -it may be our own battle or that of  someone close to us. The bottom line, we all have a vested interest in this battle. How will you join the cause?

Five Ways You Can Support The Fight Against Breast Cancer

1. Konw the Facts- Educate Yourself and Others

Anyone can be affected by cancer but, the fact remains, the majority of patients never expected to receive a cancer diagnosis until it happened. Arm yourself with the important information on how to prevent and survive breast cancer. Learn the facts and share the facts. Learn More Here.

2. Volunteer: Donate Your Time

By volunteering your time with an organization like the Breast Cancer Charities of America (BCCA) and Susan G. Komen, you are helping women and men prevent, battle, and survive breast cancer!

3. Start a Fund Raiser: Together We Can End Breast Cancer

Start fundraising to honor a loved one, survivor, and help children and their families who are still battling cancer

When you become a fundraiser, you can create your own account, join or start a team, and get others involved!  Start Fundraising 

4. Wear PINK and share your #PinkPose.

You can easily help raise awareness for breast cancer by adding a touch of pink to your wardrobe and #PinkPose!

  • Take a photo of you or with your friends, family, co-workers, team, etc. while wearing PINK!
  • Share the photo on Facebook, Twitter or Instagram
  • Use the hashtag #PinkPose
  • Tag 3 friends and ask them to take and share their #PinkPose online

5. Spend wisely – Make Sure Money is Going Where it Can Do the Most Good.

There is no shortage  of organizations promoting  breast cancer awareness in October. Unfortunately, some companies only see this as a marketing opportunity. Before buying from a retailer that claims to support breast cancer initiatives, be sure to know exactly where the money is going. Shop Pink or Shop Komen today!

For More Information on Breast Cancer Awareness:

Learn More about Volunteer Opportunities, visit BCCA or Susan G Komen.

For Shopping Resources visit Shop Pink or Shop Komen today!

SERVPRO of Shrewsbury/Westborough and The Boys & Girls Club of Worcester First Annual Summer BBQ

9/8/2020 (Permalink)

SERVPRO Team under SERVPRO Tent next to Boys and Girls Club van It was far from your typical BBQ, we loved every minute of it and we can’t wait to do it again next year!

Worcester, MA August 27, 2020 The Boys & Girls Club of Worcester has worked so hard this summer serving our community’s children and their families. We wanted to do something to celebrate their efforts, say thank you and offer a little bit traditional summer fun to the club’s children and staff.

What better way to celebrate the end of summer than a BBQ? We brought the grill, the food, a tent to stay dry and a lot of love for our community. Being prepared is what we do, masks and gloves on, we set up a BBQ station outside the club. Our team worked hard cooking and plating food. It was SERVPRO's great pleasure to be of service. Even the on/off rain, sometimes coming in down pours wasn’t enough to dampen spirits. We’re SERVPRO, we know a thing or two about dealing with water and storms.

The Boys and Girls Club of Worcester staff made did an amazing job making sure all responsible socially distanced protocol was followed. They made sure that the food got to where it needed to be, everyone was served and most importantly that their kids were well cared for.

Hearing the excited shouts of “thank you” from happy kids inside, knowing that we were able to offer a little taste of “back to normal” with something as simple as hotdogs & hamburgers made this one of the best days our team has had this summer.

It was far from your typical BBQ, we loved every minute of it and we can’t wait to do it again next year!

To learn more about ways you can support The Boys and Girls Club please visit:

National Day of Service and Remembrance September 11, 2020

9/3/2020 (Permalink)

In honor and memory of those who died on September 11, 2001, as well as the survivors and first responders, the National Day of Service and Remembrance was established in 2009 as a day of reflection. Led by the Corporation for National and Community Service, this is a day to come together just as Americans did following the events of 9/11 to help and honor their neighbors in need.

On this day and every day, SERVPRO® salutes those heroes who arrive in the greatest times of need and stand strong in the face of disaster. These heroes are the first responders who keep our communities safe in unprecedented times.

Reflect and strive to make a positive difference in your area this year to commemorate the National Day of Service and Remembrance. To find volunteer opportunities near you or to register your National Day of Service and Remembrance event, visit

Additional Resources:

Thank You, First Responders!

8/11/2020 (Permalink)

SERVPRO Crew and vehicles standing by First Responder Vehicles Here at SERVPRO, we’d like to say thank and honor our local first responders for the service & sacrifice they provide to our community.

We Are Committed  to Those Who Are Committed to Our Community!

We’ve said it before and we will say it again, not all heroes wear capes. Some wear uniforms, scrubs, masks, and gloves. They are our family, friends and neighbors who stand ready to protect and serve our community. Not just in these unprecedented days of COVID but EVERY day. They are our local First Responders -made up of fire fighters, police, EMTs, doctors and nurses- all on the frontlines caring for and protecting this community we call home.

Here at SERVPRO we’d like to say thank and honor our local first responders for the service & sacrifice they provide to our community. We treasure our working and social relationships with these local heroes, are proud to do our part in supporting their efforts and show our gratitude for all they do.

SERVPRO of Shrewsbury/Westborough Stands with Our First Responders. We Are Proud to Offer Our Respect & Support

At SERVPRO we have long admired and looked for ways to support our local First Responders. This is a group of people who sacrifice so much to serve our communities and ask for little in return. The following  are just some of the ways we’ve found to say “Thank You.”

Volunteer Our Expert Service

SERVPRO is being called by numerous business owners and community leaders to perform necessary bioremediation services to clean, disinfect, and sanitize their facilities. All of our cleanup procedures are in accordance with the CDC and local authorities. We have been proud to offer these services and our expertise to local departments for vehicle and office cleaning.

Honoring Fallen Heroes

As a community we mourn the loss of fallen heroes and their families, those who have made the ultimate sacrifice in the line of duty. Heroes such as these deserve to be honored and remembered. We were proud to raise funds for heroes such as Lt. Jason Menard. His selflessness, service and sacrifice to the people of Worcester will not soon be forgotten. It’s support we’re proud to provide but hope for days when it’s not needed.

Annual First Responders Bowl Watch Party

SERVPRO is the proud sponsor of the First Responders Bowl. It’s our way to say thanks for the bravery and courage of those who arrive first at the scene of an emergency.  The bowl celebrates our neighbors, family and fellow citizens who serve as first responders protecting and preserving peace in our communities. Annually SERVPRO of Worcester & SERVPRO of Shrewsbury/ Westborough hosts a watch party. We invite local first responders to a watch party and we celebrate all the good work they do for our communities.

Community Events & Fund Raisers

We have always welcomed the opportunity to join and participate in community events and fundraisers. It’s a wonderful opportunity to help raise funds and build lasting relationships. We have been proud to participate in the Heroes Cup Golf tournament as well as other local fund raisers. We look forward to future events and continuing to build lasting relationships.

We Continue to Look to Offer Our Support & Gratitude

These are just some of the ways we’ve found to offer our gratitude. If you have suggestions or know of local first responders groups in need of support we invite you to email us at

Asking Yourself How Can I Say Thank You?

If you’re ask in what can you can do to support for local first responders, we suggest reading How Do We Say Thank You. It’s a blog post we created are a few ideas on how to say thank you to the people on the front lines of battle against the Coronavirus.

SERVPRO of Shrewsbury/ Westborough Joins the Hunt!

7/13/2020 (Permalink)

Chalk drawing of 495 in a heart Proud members of the Corridor 9/495 Regional Chamber of Commerce!

Saturday June 27, Corridor 9/ 495 Regional Chamber of Commerce hosted a Social Distancing

Community Scavenger Hunt.

27 teams set out through our 5 towns (Westborough, Northborough, Southborough, Shrewsbury, & Grafton) to find up to 80 clues.

All of the teams did an amazing time finding the places and things!

SERVPRO of Shrewsbury/ Westborough had a blast competing with our colleagues, friends and neighbors. Our “SERVPRO Avengers- Age of Momtron” team, led by our own Angelique Harvey and family, didn’t bring home the gold but looks forward to a rematch in the future.

Congratulations to the winners!!

  • 1st place with 237 points the Virus Busters
  • 2nd Place with 215 points Pandemic! At the Disco
  • 3rd Place with 205 points & Best Costume COVID Mime-Teen
  • Best Team Name QUARANTEAM

This event wouldn’t have been  possible without generous sponsors, prize donations & volunteers

Thank you to Corridor 9/ 495 Regional Chamber of Commerce for another great event. We’re proud to be members and look forward to future events.

Restoration Newsline June 2020: THE COVID EFFECT

6/16/2020 (Permalink)

Close up photo of Covid-19 virus SERVPRO is in this with you and proudly stands beside our first responders in fighting this silent enemy.

The Coronavirus has changed the social landscape more

than we could have imagined. The terms social distancing and the new normal have become indoctrinated in our vocabulary. The interaction with family, friends, and business associates has been directly impacted. The traditional handshake is now riddled with fear. Instead it’s better to tap feet or “elbow bump.”

As in the years following World War II, great effort was spent putting measures in place to reduce the likelihood of another global conflict. Likewise, prevention of future viral pandemics is top of mind for most the world’s governments and security services for the immediate future. SERVPRO professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect, and sanitize their properties. SERVPRO uses EPA-approved products and follows the CDC guidelines for cleanup practices.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the ERA-registered emerging pathogens claims.

Will it all get back to normal? Yes. When will that happen? That remains unclear. What is clear is that normalcy will return, and all along the way SERVPRO will be there for your business, your home, and your customers. We are in this with you and proudly stand beside our first responders in fighting this silent enemy.

Read More Restoration Newsline Local Edition - June 2020 Featured Blogs

  • COMMUNNITY SPOTLIGHT: How Do We Say Thank You?
  • BE PROACTIVE, NOT REACTIVE Have an Emergency Plan?
  • SERVPRO SPOTLIGHT Our Employees Make Us Shine

How Do We Say Thank You?

6/16/2020 (Permalink)

Here are a few ideas on how to say thank you to the people on the front lines of battle against the Coronavirus

2020 has been a rollercoaster of fear and emotions. The world was thrown into a state of change that had not been seen for several generations. At the front of the COVID battle, our heroes stood strong, not wearing tights or capes, but uniforms, scrubs, masks, and gloves all ready to fight this for all of us.

The words “Thank You” don’t seem enough. How do we convey our gratitude to those that put their lives at risk so we can stay home with our families to flatten the curve? Here are a few ideas to say Thanks.

Restaurant Gift Cards

It would be great to give out large enough giftcards so they could take their whole family to dinner, but think about ways to stretch your funds farther to reach more heroes.

Consider $5 - $10 gift cards to local restaurants. This will give enough money for either a drink or appetizer. It will also help the economy and struggling restaurants.

Food Drop Off

You will probably have to coordinate this in advance, but schedule a meal that you can deliver to our heroes. They will love some food to refuel. Dropoffs at police stations, fire halls, and emergency rooms are sure to boost moral.

Letters of Encouragement

Take the time to sit down with family and write letters of encouragement to these heroes, expressing your appreciation for what they’re doing. If you have children, get them to draw these heroes. Their artwork will be a blessing to these first responders. You can send them or hand-deliver (at a safe distance) to your local fire halls, police stations and hospitals. They are separated from their families right now; these letters will include them in yours. N

Read More Restoration Newsline Local Edition - June 2020 Featured Blogs

  • COMMUNNITY SPOTLIGHT: How Do We Say Thank You?
  • BE PROACTIVE, NOT REACTIVE Have an Emergency Plan?
  • SERVPRO SPOTLIGHT Our Employees Make Us Shine

Reopening Massachusetts - Workplace Safety Standards in Phase I

6/1/2020 (Permalink)

General Business Guidance

Information to help businesses meet the self-certification requirement to reopen. All businesses must meet these requirements before reopening. Businesses operating to provide Essential Services, as defined in the Governor's March 23, 2020 Executive Order, updated on March 31, April 28 and May 15, may remain open and have until May 25, 2020 to comply with these mandatory safety standards.

  • COVID-19 control plan template – Template that satisfies the written control plan requirement for self-certification
  • Compliance attestation poster – Poster that customer facing businesses are required to print, sign, and post in an area within the business premises that is visible to workers and visitors
  • Employer and Worker posters – Posters that businesses can print and display within the business premises to describe the rules for maintaining social distancing, hygiene protocols, and cleaning and disinfecting

For additional resources and information VIEW| WEBPAGE HERE

Sector-Specific Safety Protocols & Recommended Best Practices

Mandatory safety standards and recommended best practices for sectors that are eligible to open in Phase 1. Additional sector guidance for future phases will be issued at a later date. Businesses operating to provide Essential Services, as defined in the Governor's March 23, 2020 Executive Order, updated on March 31, April 28 and May 15, may remain open and have until May 25, 2020 to comply with their industry’s sector-specific protocols (if applicable).


COVID-19 Control Plan Template

All Massachusetts businesses must develop a written control plan outlining how its workplace will comply with the mandatory safety standards for operation in the COVID-19 reopening period. This template may be filled out to meet that requirement. Control plans do not need to be submitted for approval but must be kept on premise and made available in the case of an inspection or outbreak. All individually listed businesses must complete a control plan, even if the business is part of a larger corporation or entity.


Required Workplace Posters

Customer facing businesses are required to print, sign, and post signage that is visible to workers and visitors. These posters describe the rules for maintaining social distancing, hygiene protocols, and cleaning and disinfecting.

DOWNLOAD | Compliance Attestation Poster

DOWNLOAD | Employer Poster DOWNLOAD | Worker Poster

All of these documents can also be found in different languages here.

Doing Your Part to Help Local Business

4/18/2020 (Permalink)

Doing Your part to Help Local Business | The Benefits of Online Reviews

In today’s #AloneTogether world, you may be asking, “How can I help to support local business when I’m trying to follow social distancing guidelines?” The answer is to embrace online tools, social media and online reviews.

Now more than ever,  small businesses need your online reviews- it’s how they stay connected to the people they serve.

How do reviews help a local businesses:

Connect with Customers
When you run a small business, you don’t just work there- you are a neighbor, a friend, a part of the community. You get to personally know your customers. You build relationships- eye to eye and toe to toe. Visits to your business & visiting your COIs  & customers becomes a regular routine. 

During these unprecedented times our regular ways of socializing with the community aren’t available. Reviewing, Liking, thanking, and responding to comments on reviews left for a business allows a company to show their personality, values and helps to build strong relationships.

Reviews Help a Business Get Found

Google takes review ratings into consideration when determining the order of businesses it lists in local searches.

When consumers go to Facebook and search for a local business, your ranking is also influenced by your rating, as well as the number of your reviews. This is true for Yelp as well. Your reviews help others find your favorite local businesses. If customers can find a business, then they can work with them.

Reviews Help to Build a Business’s Credibility

According to studies (conducted before social distancing) close to 90% of consumers trust online reviews as much as personal recommendations. The more positive reviews  a business has the easier it is for customers to make the decision to try that business.

Reviews Provide Important Feedback

A business can learn a lot from reviews- what are they doing well, how can they be of better service. What do your customers love about a business, what could use some work?. A business can fix issues quickly before they become a problem.


People often think of reviews just as formal write-ups, but don’t underestimate the power of the conversation you see on social media, references to experiences or comments on a particular product- that helps build a business’s reputation too. This takes time, first people need to know you’re there and then they need to talk about you. The more good things people have to say in connection with a business—the more positive “word of mouth” you are getting for that business.


  1. I don’t know what we would have done without #SERVPROWORCESTER after our house fire.
  2. Thank you #SevenSaws for the curbside service!
  3. I could really go for some BBQ about now #SmokeStackBBQ

Now you know how and why  you can help your favorite local business by just sharing your opinions on the goods and services they provide.

Please think about taking some time to show your support for some our locally owned and operated business who are working so hard during these difficult times. #InItTogether

National Burn Awareness Week -Treating First Degree Burns

2/7/2020 (Permalink)

National Burn Awareness Week 2020 National Burn Awareness Week 2020- Do you know how to treat a first-degree burn?

In Observation of National Burn Awareness Week, SERVPRO of Shrewsbury/ Westborough would like to share the following information Regarding First-Degree Burn First Aid

The American Burn Association’s Burn Prevention Committee recommends the following guidelines for the treatment of minor burns. Please note that even a small burn, may have the potential to become infected. It is always advisable to seek medical attention as soon as possible. Remember, when in doubt or if you think the individual’s life is in danger, call 911.

What’s a First-Degree Burn?

First-Degree Burns are burns which involve the outer most layer of skin and are usually associated with a sun burn. Such an injury may occur from too much exposure to the sun (gardening, sunbathing, etc.). The skin is usually still intact, but may appear to be red, very warm or hot to touch and painful. There may also be small blisters, and swelling in and around the area of injury.

Initial first-aid treatment for a first-degree burn include the following:


  • Stop the burning process: cool the burn with running cool (not cold) water for at least 5 minutes. But do not use ice, as this may cause further skin damage. Do not over cool! If the victim starts to shiver, stop the cooling process.
  • Remove all jewelry, watches, rings and clothing around the burned area as soon as possible.
  • Administer an over-the-counter pain reliever such as ibuprofen or acetaminophen for pain control. Follow the directions on the label. Consult a physician or health care provider if pain is not relieved.
  • Cover the burn with a sterile gauge bandage or clean cloth. Wrap the burned area loosely to avoid putting too much pressure on the burn tissue.
  • Minor burns will usually heal without further treatment.
  • For small area burns, apply soothing lotions that contains aloe vera to the burned area to help relieve the pain and discomfort.
  • Seek medical attention if there is a persistent fever not relieved by medication or redness that may extend beyond the border of the burn or pain is not controlled by ibuprofen or acetaminophen.
  • Drink plenty of fluids (electrolyte containing solutions such as gator aid) if the person appears to be dehydrated.


  • Do not apply ice – this may cause further damage to the skin.
  • Do not use any butter, ointments or other home remedies on the burn. Such substances may trap the heat in the tissue and makes the burn worse.
  • Do not break any blisters…leave intact.
  • Do not delay seeing medical attention if the burn is larger than the size of the victim’s palm.


It may take several days for a mild first-degree or second-degree burn to heal. During that time, it is important that the affected area is observed for infection, such as redness extending beyond the burned area, changes in the appearance of the wound or slight fever not relieved by Tylenol. As your skin begins to heal, you may also notice that it will itch, which can be very uncomfortable at times. This is normal and will eventually decrease. Frequent application of lotion can help keep the skin hydrated and minimize the itching process. If the itching is too severe, an over-the-counter medication such as Benadryl® may be helpful in easing the discomfort. Remember...always follow the directions on the label. The wound should be kept clean with daily dressing changes. If you have any concern or questions, consult your healthcare provider. Once the burn has healed, limit the exposure of the burn skin to direct sunlight. Always wear sun protection.

Following the above guidelines should promote healing to most minor burns.

**This material is for information purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment, which you should seek from your physician. The ABA does not endorse any specific product, service or treatment.

To learn more about Burn Treatment and Prevention please visit:

Local Community Continues to Work Together to Honor a Fallen Hero

1/28/2020 (Permalink)

Worcester Fire Fighters, SERVPRO of Shrewsbury/ Westborough and Worcester Bravehearts Worcester Fire Fighters, SERVPRO of Shrewsbury/ Westborough and Worcester Bravehearts honor local hero, Lt. Jason Menard.

On Friday January 24, 2020 SERVPRO of Shrewsbury/ Westborough was proud to have been a part of something much bigger than business.

We had the honor of presenting a check, along with the Worcester Bravehearts, in support of the Menard Children’s Fund.

We were grateful for the opportunity to recognize a true hero, Lt. Jason Menard. His selflessness, service and sacrifice to the people of Worcester will not soon be forgotten.

Additionally, we offer our thanks to the Worcester Fire Fighters who accepted the check on behalf of the Menard family. The Worcester Fire Department’s dedication to this community is legendary and appreciated. We are lucky to have you.

For a community who never stops giving, we would like to make a special acknowledgement to the following local business: 110 Grill, Anytime Fitness, Apex Entertainment, Bay State Savings Bank Burton’s Bar & Grill, The Ecotarium, Massachusetts Pirates, Nothing Bundt Cakes Shrewsbury, Publick House Historic Inn & Country Lodge, Redemption Rock Brewing Co., Seven Saws Brewing Company, and Boro Sugar Shack. Your contributions and donations were key to our fundraising efforts- thank you!

SERVPRO of Shrewsbury/ Westborough is lucky to call this community home!

If you wish to contribute further to the  Menard Children’s Fund we encourage you to visit

The Professional Fire Fighters of Massachusetts Foundation (PFFM Foundation) will be collecting donations for the Menard Children's Fund. 100% of all donations made will be going directly towards their future needs.