HOW CRITICAL ARE THE FIRST 24 HOURS?

1/6/2021 (Permalink)

Fire or water losses, even smaller incidents, can result in costly claims over time. The longer smoke, soot, or moisture have to permeate contents and structural components, the more secondary damage one can expect to encounter.

SERVPRO® professionals have been performing fire and water cleanup and restoration services for nearly 50 years. Experience has shown that fast, appropriate action delivered within the first 24 hours can dramatically reduce secondary damage. Smoke and soot have less time to chemically interact and damage or destroy contents, and moisture is prevented from spreading and breaking down structural components or promoting the growth of mold and mildew.

Offering 24-hour emergency services, SERVPRO® professionals are committed to responding to fire and water claims during the most critical time period following a loss. Usually onsite in less than four hours, SERVPRO® arrives prepared to begin emergency mitigation services to help prevent secondary damage to the structure and contents.

SERVPRO® utilizes specific industry technology designed for the collection and reporting of claims information for the insurance industry. SERVPRO® professionals can quickly gather the necessary information an adjuster will need to authorize the cleanup and restoration process. The end result is a better, more informed decision-making process, which can speed up the cleanup and restoration of the policyholder's property.

The objective of critical response is to help return homeowners and business owners' properties back to its preloss condition while also controlling claims costs. Your local SERVPRO® franchise can provide the emergency service, mitigation, cleanup and restoration experience and industry-specific technology to help you accomplish these goals. When a policyholder experiences a fire or water loss, even those that fall under the deductible limit or are excluded under their policy, reach out to your local SERVPRO® team to help protect their property and contents now and in the future.